Policies & Shipping

Refund Policy

We do NOT replace mail that is lost due to you putting in an incorrect address, so PLEASE triple check that it is correct.

At this time, we do not accept returns or exchanges, thank you for your understanding! Please read any and all item descriptions before placing an order. Dimension information and item specifications are listed on each product’s page.

Shipping Policy

For international customers: VAT or import fees may apply upon delivery.

We are not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country, and you will have to take care of those yourself! It's totally out of our control so please make sure you're aware of any possible costs before ordering. If you do happen to have an outstanding international order with us, please note that international deliveries do take longer to arrive and we truly appreciate your patience and understanding.

It may take even up to 2 months of your package being marked as “in transit” for your order to arrive. During this time, we ask that you continue to be patient while your order makes its way to you. If your order takes a long time to arrive and you suspect it may be lost, please feel free to reach out. Even so, each country’s postal office may require up to 2 months before we are able to submit a claim for the package in the case of international shipping. Please email us if any issues arrive. Though we cannot be held liable for delays and losses that are outside the forces of our control, we would love to help you out with any questions you may have at catxbunartco@gmail.com.

Order Processing 

All orders are processed within 5-10 BUSINESS days of the order date unless otherwise stated. This is the time it takes for the order to be packed and sent to the post office, not including transit time of the package while in the postal service's possession. 

Transit time of packages refers to the time it takes for the postal service to delivery your package to you. It does NOT include the time it takes for Cat x Bun to package your order, nor does Cat x Bun have any control over the time it takes for the postal service to deliver your order.